Insights on People Performance and Retention
Research, data, and case studies on the intersection of human performance and business value.
Our insights library explores topics including:
The cost of disengagement
The ROI of experience design
Leadership practices that retain top talent
Sector benchmarks for attrition and engagement
Employee Journey Mapping: The Strategy Tool Law Firms Are Missing
Law firms map client journeys obsessively but ignore employee journeys entirely. That's a costly gap. Journey mapping reveals where you're losing people and why - from onboarding friction to mid-career invisibility. Discover how this strategic tool uncovers the difference between what you think is happening and what your people actually experience every day.
The Hidden Cost of Poor Employee Experience (It's More Than You Think)
Replacing a lawyer costs £90-120k. But that's just the start. What about lost client relationships, institutional knowledge, and team morale? One City firm calculated their true turnover cost at £2.3 million annually ,and they were tracking none of it. Learn what you're not counting and why employee experience is an investment, not a cost
Why Law Firms Are Losing Talent (And How to Fix It)
The legal sector is facing a talent crisis, with turnover rates hitting record highs. But most firms are treating the symptoms, not the cause. Free fruit and pizza Fridays don't address what people actually need. Discover why generic perks fail and what actually works to keep your best lawyers from walking out the door.