Privacy Policy

Effective Date: 24th September 2025

Company: elevatehx Ltd

Website: elevatehx.com

1. Introduction

elevatehx Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or engage with our services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection laws.

2. Information We Collect

We may collect and process the following types of information:

Information you provide directly: when you fill out forms on our website, contact us by email or phone, or sign up to our services (e.g., name, email address, company name, job title, phone number).
Automatically collected information: technical details about your device, browser type, IP address, and website usage (via cookies or analytics tools).
Client engagement data: information relevant to delivering our services (e.g., employee feedback, survey responses, and workshop notes).

3. How We Use Your Information

We use your information to:

Provide and deliver our services.
Respond to enquiries and communicate with you.
Send updates, insights, or marketing (where you have consented).
Analyse website usage and improve performance.
Comply with legal obligations.

4. Legal Basis for Processing

We process personal data under the following legal grounds:

Consent – where you opt-in to receive marketing or provide optional information.
Contract – where data is necessary to provide our consultancy services.
Legitimate Interests – for running and improving our business (e.g., analytics, service improvement).
Legal Obligation – where required by law.

5. How We Share Your Data

We do not sell your personal data. We may share information with:

Trusted third-party service providers (e.g., IT, website hosting, analytics, survey tools).
Professional advisers (e.g., legal, financial, or insurance services).
Authorities, where legally required.

All third parties are required to respect your data and use it only for agreed purposes.

6. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Your Rights

Under data protection laws, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your data (“right to be forgotten”).
Object to processing or restrict how we use your data.
Withdraw consent at any time (where processing is based on consent).
Request a copy of your data in a portable format.

To exercise your rights, contact us at lee@elevatehx.com.

8. Cookies and Tracking

We may use cookies or similar technologies to improve your browsing experience and analyse site traffic. You can manage cookies through your browser settings. For more details, see our Cookie Policy.

9. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, and unauthorised access.

10. International Transfers

Where we use third-party providers outside the UK/EEA, we ensure appropriate safeguards (such as UK-approved Standard Contractual Clauses) are in place.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Data Protection Officer

elevatehx Ltd

10 Lismore Park, Buxton, England, SK17 9AU

Email: lee@elevatehx.com

If you are unsatisfied, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.