Make Your Professional Services Firm a Place People Want to Stay

Your consultants, accountants, and advisors are your product. When they're disengaged or looking elsewhere, your client relationships, and your bottom line - suffer.

At elevatehx, we help professional services firms design employee experiences that improve retention, productivity, and culture. No generic HR initiatives. Just strategic touchpoints that work for your people.

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74% of professional services employees say their experience at work directly impacts their decision to stay or leave.

Deloitte's 2023 Global Human Capital Trends

A man from a diverse workplace team collaborating on employee experience design sprint outcomes

Why Professional Services Firms Struggle with Retention

The professional services sector faces a retention crisis. According to LinkedIn's 2024 Workforce Report, professional services has one of the highest turnover rates across industries, with 23% annual attrition - costing firms an average of £30,000–£50,000 per departure when you factor in recruitment, onboarding, and lost productivity.

Common friction points we see:

  • Burnout culture: Long hours and client demands leave little room for wellbeing or development

  • Unclear progression: Talented consultants and advisors leave because they can't see their next step

  • Disconnected leadership: Senior partners are removed from day-to-day employee realities

  • One-size-fits-all perks: Free fruit and ping pong tables don't address what your people actually need

As Deloitte's 2023 Global Human Capital Trends report found: "74% of professional services employees say their experience at work directly impacts their decision to stay or leave."

You can't afford to guess what your people need. You need data, insight, and a roadmap.

You can't guess your way to a better culture. You need insight, data, and a clear roadmap.

Close-up of a blue bulletin board with various colored sticky notes and papers pinned using clear push pins, some notes have handwritten text.

How elevatehx Helps Professional Services Firms

We don't parachute in with a generic playbook. We listen to your employees, map their journey, and co-create solutions that fit your firm's culture and ambitions.

Our 5-Day Sprint Includes:

Step 1: Discovery & Listening

  • Confidential employee interviews and focus groups

  • Leadership alignment sessions

  • Optional pulse survey and culture audit

Step 2: Journey Mapping

  • Map every touchpoint from recruitment to exit

  • Identify friction points and "moments that matter"

  • Benchmark against sector data

Step 3: Co-Creation

  • Workshop with employees and leaders to design solutions

  • Prioritise quick wins and strategic initiatives

  • Build buy-in across all levels

Step 4: Roadmap Delivery

  • Prioritised action plan with ROI analysis

  • Visual employee journey map

  • Diagnostic report with cost/impact recommendations

  • Leadership presentation

See More About The EX Sprint

Your competitors are fighting for the same talent. The firms that win are the ones that make work a place people want to be

Why This Matters: The Business Case

Improving employee experience isn't a "nice to have" - it's a commercial imperative.

The numbers speak for themselves:

  • Gallup's State of the Global Workplace 2024: Engaged employees in professional services are 21% more productive and deliver 22% higher profitability

  • PwC's 2024 Workforce Hopes & Fears Survey: "68% of professional services workers would leave for a role that better supports their wellbeing and development"

  • CIPD's 2024 Resourcing & Talent Planning Report: Replacing a mid-level consultant costs 1.5–2x their annual salary

Common Moments That Matter in Professional Services:

Every firm is different, but we consistently see these touchpoints make or break the employee experience:

  • Onboarding: Do new hires feel set up for success, or thrown in the deep end?

  • First client project: Is there support and mentorship, or sink-or-swim pressure?

  • Promotion decisions: Are criteria clear and fair, or does it feel like a black box?

  • Workload management: Can employees flag burnout, or is overwork worn as a badge of honour?

  • Exit conversations: Are you learning why people leave, or just ticking a box?

We help you identify your moments that matter - and design them intentionally.

What Makes elevatehx Different

Lee and Lawrence, employee experience and workplace specialists visiting a global client

We're not a big consultancy with a cookie-cutter approach. We're Lee and Lawrence - two consultants who've worked inside professional services firms and seen what works (and what doesn't).

Our approach:

  • Fast and focused: 5 days from start to finish

  • Employee-led: We listen to your people, not just your leadership team

  • Commercial mindset: Every recommendation links to measurable business impact

  • You own the journey: We equip you to implement and sustain change - no endless retainers

Professional services staff in productive meeting showing reduced workplace burnout and attrition

Who We Work With

We partner with professional services firms across the UK, typically with 10-500 employees, including:

  • Management consultancies

  • Accounting and audit firms

  • Business advisory practices

  • Strategy and operations consultancies

  • HR and talent consultancies

Typical client size: 50–500 employees, though we work with firms of all sizes.

Bigger than 500 employees? We would still love to work with you - contact us for custom proposal and pricing.

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The EX Sprint

Ready to Transform Your Employee Experience?

Let's map your employee journey, identify what's working (and what's not), and build a roadmap that delivers measurable impact.

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 FAQs

  • Confidential interviews, anonymous surveys, and psychological safety in co-creation workshops. We're independent - employees trust us because we're not "management."

  • That's common. We help both sides understand each other's needs and find compromise. Sustainable change requires buy-in from everyone.

  • No. We prioritise quick wins (high impact, low cost) and strategic initiatives (longer-term investments). You control the pace.

  • ou own the roadmap and can implement it internally. We're available for ad-hoc support if needed, but there's no ongoing retainer.

Let's Talk About Your Employee Experience