About elevatehx:

The UK's Employee Experience Specialists

Our Story

We met at a boutique consultancy that aligned organisations behind strategy. Great work, but we spotted a massive gap: companies are completely missing how their people actually experienced work day-to-day.

Lee's time at Sodexo revealed just how powerful workplace experience could be - and how often it lacked design and oversight. Lawrence saw the same pattern in his consulting work: organisations defaulting to one-size-fits-all solutions that failed to resonate with diverse employee needs.

So we founded elevatehx to ensure all employees feel a true sense of belonging, no matter their individual circumstances or where they sit in the company. No more random initiatives. No more hoping for the best. Just systematic, measurable improvements to how work feels for your people.

  • Co-Founder & Lead Consultant

    Lawrence's expertise:

    • Employee experience mapping

    • Workplace optimisation

    • Change management and implementation

    • ROI measurement tracking

    Lawrence leads our client delivery with a systematic approach to employee experience transformation. His consulting background gives him unique insight into how organisations can best serve the day-to-day needs of employees.

    He's developed our signature 5-day Sprint methodology that maps employee journeys, identifies friction points, and delivers prioritised action plans with clear ROI projections.

    Lawrence specialises in working with organisations sized 50-5000 employees, though he's successfully delivered transformations across all firm sizes.

  • Co-Founder & Growth Director

    Lee's expertise:

    • Workplace experience strategy

    • Employee journey mapping

    • Professional services culture transformation

    • Engagement measurement and optimisation

    Lee brings deep expertise in workplace experience design from his time at Sodexo, where he witnessed firsthand how strategic employee touchpoints could transform organisational performance.

    His background spans employee engagement strategy and workplace experience optimisation, with particular expertise in helping professional services firms understand what their people actually need to thrive.

    Lee's approach combines data-driven insights with genuine empathy for the employee experience, ensuring every recommendation delivers both human and business value.

ElevatehX logo - elevate are the uk's leading employee experience consultants
Lawrence Walsh at Microsoft, delivering employee experience design workshops
Lee Downes hosting a talk at the workplace leaders summit, discussing employee experience
Reaching for the best as alignment to our employee experience ambitions

Our Mission & Philosophy


Our mission is to make work human again. Too many organisations focus on clients, products, or profits while neglecting the people who make it all possible.

We take a different view: the employee experience deserves the same design, care, and intent as customer experience.

We combine human-centred design with commercial pragmatism. Every recommendation is rooted in employee insight and data, and every solution is tested against its impact on Retention and Commercial ROI.

Employee Experience workshop being delivered to a media company

Our Approach

We apply design thinking to the employee experience:

  • Listening first – real conversations with employees and leaders.

  • Mapping the employee journey – identifying critical ‘moments that matter’.

  • Co-creating solutions – engaging employees and leaders to build ownership.

  • Delivering action – a roadmap with quick wins and long-term priorities.

This approach is fast, practical, and rooted in how employees actually feel and work. The result: immediate buy-in, sustainable change, and measurable impact.

Why We Exist

Professional services firms - especially law firms, accountancies, and consultancies — are under pressure:

  • High employee attrition and burnout.

  • Fierce competition for top talent.

  • Rising recruitment costs that eat into margins.

  • Disengagement that weakens productivity and client service.

Leaders know the employee experience is a differentiator, but they often lack a fast, practical way to improve it.

Traditional HR consultancy is too slow, too abstract, and too theoretical. By the time a thick report lands, the problem has already shifted.

elevatehx was created to change that.

Our 5-Day Employee Experience Design Sprint provides clarity, insight, and a prioritised roadmap — turning employee feedback into commercially relevant action in weeks, not months.

Employee experience consultants planning workplace culture transformation

In just 5 days, elevatehx will help you reimagine your employee experience and unlock stronger engagement, retention, and performance.

Book a discovery call today

The Team

elevatehx was founded by employee experience specialists with backgrounds in sales, growth strategy, and people consultancy.

We know what it takes to engage employees and deliver measurable results. Our team brings a unique blend of:

  • Strategic insight

  • Employee journey design

  • Commercial acumen

Why Clients Trust Us

Clients choose elevatehx because we cut through complexity. We don’t deliver heavy reports that gather dust.

We deliver practical clarity and measurable change that improves both culture and the bottom line.

Our approach ensures:

  • Leaders gain insights they can act on immediately.

  • Employees feel heard, valued, and empowered.

  • The organisation moves forward with confidence.

 FAQs

  • Because employee experience is the foundation of everything else. When people feel valued, engaged, and supported, they deliver better results for clients and strengthen the business.

  • Our primary focus is professional services - law firms, accountancies, and consultancies. We also work with tech and financial services firms facing similar retention and engagement challenges.

  • We involve leaders throughout the sprint - from listening sessions to co-creation workshops - ensuring ownership and accountability.

  • Reduced attrition, lower recruitment costs, stronger productivity, and an improved employer brand - benefits that compound year after year.